Roocare Shipping Policy

Last Updated: September 3, 2023

1. Introduction

Welcome to Roocare! We understand how important it is to get your ordered items in a timely manner. This Shipping Policy outlines the terms and conditions under which products purchased through our website are delivered to you.

2. Shipping Destinations

We ship both locally and internationally. Please note that shipping rates and delivery times may vary based on the destination.

3. Shipping Methods

We offer various shipping methods to meet your needs, which you'll be able to select during checkout:

• Standard Shipping
• Expedited Shipping
• Overnight Shipping

4. Shipping Rates

Shipping rates are calculated based on the weight and dimensions of the package, as well as the location to which the order will be shipped. All shipping rates are provided at the time of checkout.

5. Processing Time

Please allow up to 1 to 2 business days for processing your order. During peak seasons, processing time may extend to 3 to 4 business days.

6. Estimated Delivery Time

• Standard Shipping: 4 to 6 business days
• Expedited Shipping: 2 to 3 business days
• Overnight Shipping: 1 to 2 business days

Please note that these are estimates and delivery times may vary.

7. Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information.

8. Customs, Duties, and Taxes

All international orders are subject to customs duties and taxes, which are the responsibility of the recipient.

9. Returns and Damaged Items

Please refer to our Return Policy for information about returns and damaged items.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us via:

• Email: support@roocare.com.tw